Where do you deliver and how much it cost?

We deliver nationwide! Shipping fees depending on the weight of the item and delivery location based on the shipping rate imposed by PosLaju National Courier or Skynet.

What kind of shipping method do you offer?

Shipping method :-

  • Peninsular Malaysia / Sabah / Sarawak : Skynet OR PosLaju National Courier

How long does delivery take?

Malaysia Shipping

  • Peninsular Malaysia : 3 – 5 business days with exceptions on weekends and public holidays.
  • Sabah / Sarawak : 3 – 7 business days with exceptions on weekends and public holidays.

How can I get my shipping information?

Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!

My items haven’t been received yet. What should I do?

If your items have still not arrived, don’t worry. You can track the transit status of your order by clicking the following link; http://poslaju.com.my/track.aspx. or http://www.skynet.com.my/ If you wish to speak to a PosLaju customer service representative, they can also be contacted at 1300 300 300 or +603-50399000.

My order is not delivered/missing. I want a refund!

If this does happen, kindly email us your order detail information to [email protected] Information required:

  • Order ID number
  • Customer’s name
  • Customer’s contact number

We will assist in checking the status of your parcel and claim the refund from PosLaju. The process of refunding will take about 2 months, however, we realise that that is still quite a long time to wait, so we will try our very best to speed up the process as fast as we can!

I received my order, but one of the items is missing. What should I do?

If this happens, kindly email us your order detail information to [email protected] Information required:

  • Item missing code
  • Order ID number
  • Photo of received items
  • Customer’s contact number

You have to tell us about the missing item within 2 weeks of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible. If you would like a refund instead, the process will take about 2 months. Again, we don’t like to keep our customers waiting, so we will try our very best to speed the process up!

Where should I ship my order to?

We do not ship to P.O.Box or parcel lockers, hence the delivery address must be a valid residential or office address. Once the order has been paid, you cannot change the delivery address.

Eva Purity will not be liable for any replacement or refund in the event a wrong address is indicated in the order. There will be an additional courier charge for change of address for undelivered packages with wrong or invalid addresses.

Can I self-collect?

No. At the moment we are solely operating via online.

Can you expedite my delivery process?

Our delivery process is based on First Come First Served basis.